Communications Input: Questioning, Listening, Facilitating, Managing Conflict

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The Business Analyst (BA) plays a key role in communication throughout the project life cycle. The question is do Business Analysts know how to communicate in a way that is meaningful and effective for project stakeholders and that supports the success of the project? Your success as a Business Analyst is dependent, in a large part, on how effectively you communicate with the various stakeholders on a project.

This module is designed to give participants an opportunity to use the knowledge and skills they are learning. Through the use of a case study, students will:

• Develop a stakeholder analysis;
• Plan and execute an interview(s) with stakeholders using effective questioning and clarifying techniques; and
• Plan and execute the facilitation of a large group of stakeholders.

Time will be spent gathering lessons learned after each exercise.

What you will learn:

• How your own and other stakeholders' communication styles and communication filters affect communication at all times
• Communication processes and strategies for one-on-one communication, team communication and formal communication needs of the project
• How to ask the right questions from the start
• Effective listening and clarifying skills
• Effective questioning techniques for stakeholders
• Tools and knowledge in the skills of building consensus and managing conflict
• How to plan for and facilitate a group meeting of stakeholders

Course Outline:

Interpersonal communications skills

• Styles
• Filters
• Effective mediums
• Generational diversity
• Change as challenging communication environments

Stakeholder Analysis

• The value of doing
• What, how and when to do one

Listening , Questioning and Clarifying skills

• Types of listeners
• Listening skills
• Types of questions
• Questioning mindset
• How to ask effective questions
• Clarifying and questioning skills
• Building consensus
• The power of language and trigger words

Building Consensus

• Seeking a compromise
• Finding common ground

Managing Conflict

• Defining conflict
• Causes of conflict
• Impact of conflict
• Positions versus interests
• Positive conflict

Facilitating a group requirements session

• The role of the facilitator
• Do's and don'ts of facilitating
• Skills and techniques for effective facilitating

Wrap-up

• Quiz

Dates, Fees & Location

For more details regarding this program please refer to our Training Course Calendar.

Registration closes at 4:30 pm four business days prior to each course delivery date.