ITIL Foundation Training

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ITIL® V3 Foundation Program Certification Program - Calgary and Edmonton

Training Course Overview - 3 Days

ITIL® is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL® has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under version 3.

In addition to the existing benefits of aligning IT goals and objectives with the business, improving quality and reducing cost of operation; ITSM and ITIL® V3 now emphasizes the following areas:

• Assist in transforming IT Service Management onto a strategic business asset
• Assist in defining and managing the complete lifecycle of IT Service Management Process
• Provide guidance on the development of Services Strategy, the development of Service Design, the Transition of Services from current to desired state, the Implementation and the Continuous improvement of the those Services

This exam-preparatory course provides comprehensive coverage of foundation concepts within the IT Infrastructure Library (ITIL) V3. Through lectures and practice exam questions participants explore the concepts of good practice in IT Service Management based on the ITIL® V3 Framework.

Duration

• This three (3) days classroom training course with examination held on the afternoon of the 3rd day is accredited by both LCS and EXIN examinations institutes.
• Includes a sample examination and preparation to re-enforce the knowledge gained.
• The format of the examination for this program consists of a closed book paper of 40 questions, to be answered within 60 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed additional 15 minutes to allow use of a dictionary). The pass mark will be 65% or more – 26 or more correct answers.

Audience

IT professionals interested in understanding the content and concepts of the new ITIL® V3, as well as understand the differences with previous ITIL® V2.

• Executives and key stakeholders
• Process Owners and Managers
• Senior technical and operational staff
• IT professionals and Consultants
• IT customers

Other Information

• A general IT knowledge is recommended for course participants
• Students will complete at a minimum 18 hours of class time and no personal study is required.
• Sample exam will be discussed in the classroom to prepare students for the real exam.
• Course participants should follow our ATO accredited material and/or purchase the appropriate OGC publication to review and prepare for the exam; also the syllabus and the pertinent areas of the ITIL® Service Management Practice core guidance should be reviewed as well in preparation for the exam.

Popular Next Steps

• Review the course outline.
• Enrol in the course.
• Contact a Program Coordinator with questions, at 1-888-574-3857 ext 2, or by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

ITIL® courses are delivered by Ahead Technology Inc. an LCS and EXIN ITIL® Accredited Training Organization and a licensee of ISACA®

ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. IT Infrastructure Library ® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.