Facilitative Leadership Outline

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"Management" & "Leadership"

• Four critical differences
• The manager's role as facilitative leader
• Leadership focus in management
  • Setting direction
  • Securing alignment
  • Supporting people
• Three core values that guide facilitative leaders
• Creating a climate for cooperation
 

Facilitative Leadership and Self-Management

• Working from the inside out: Emotional Intelligence (EI)
• The key factor in EI: Self-management
• Managing reflexive emotions
• Devleoping non-judgmental understanding
 

Facilitative Communication & Motivation: The Principles

• What is "facilitative communication?"
• Six fundamental acceptances
  • Communication
    • Is inevitable, ambiguous
    • Involves mixed messages
    • Never exactly reveals another's experiences
  • Motivation
    • Begins with the need to be right
    • Is not about "pushing someone's buttons"
    • Requires context, not control

Self-Managed Communication: Practice for Facilitative Leadership

• Seeking to Understand
  • The quiet power of questions
  • Listening to what they mean, not just what they say
• Non-Verbal Matter
  • Adult voice: The sound of the self-management
  • Emotional "positioning" for influence
• Seeking to be Understood
  • Straight talk: high integrity speech
  • Acknowledgement: building bridges
  • Appreciation: showing genuine support

Facilitative Leadership and Influence

• "Up-management"
• "Cross-management"
• "Empowerment"
• "Improvement"

Facilitative Leadership in Challenging Situations

• Four steps to "instant calm"
• Focused dialogue for dealing with challenging situations
• Three phases in dealing with "challenges"
  • Scope the challenge
  • Develop a communication strategy
  • Take action
• Four steps to discuss difficult issues
• Developing workable agreements