Negotiating for Success in Business Instructor Profile
Catherine Armstrong
Catherine Armstrong helps people work with people. She draws on her twenty-five years experience as a leader, business owner and manager to create relevant, practical and sustainable strategies that develop leaders and improve the effectiveness of groups and teams.
Catherine has been a student and practitioner of the role of conflict in organizations since 2001. Her down-to-earth and knowledgeable approach inspires business leaders to improve productivity, find solutions to conflict and problems and increase customer satisfaction.
Catherine helps leaders recognize that a certain amount of conflict is natural in organizations, and when respected and valued, can build strong and healthy relationships. When companies appreciate and apply different ideas, approaches and perspectives, they increase creativity and innovation, and attract and retain committed and engaged staff.
Catherine presents workshops, facilitates group discussions, and is a leadership coach. She has a sincere approach, a sense of humour and actually likes people. This allows her to establish rapport with individuals from various backgrounds and experiences. Clients describe her as upbeat and enthusiastic, with a great approach for getting participants involved and engaged in learning.
Catherine is the author of "Does Anybody Hear Me? How Leaders Communicate So People Will Listen" and co-author of "Be The Leader They Love: Attracting and Retaining Staff While Earning Their Trust".
Catherine's certifications and related education include the following:
- Certificate in Conflict Resolution, Justice Institute, Vancouver
- Certified Trainer of Managing Workplace Conflict, Mediation Training Institute
- Negotiating to Yes, Wilson Learning Worldwide
- Journey of Facilitation and Collaboration, University of Wisconsin-Madison
